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Service Delivery
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Installation
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Gone are the days of office equipment arriving in a box and
being unpacked, plugged in and switched on in a matter of minutes. Even stand-alone
devices need to be correctly configured for optimum functionality and effectiveness
in according to clients’ specific needs. The Konica Minolta Professional Services
installation and support team comprises three divisions that ensure expert service
delivery and support for the installations of new Konica Minolta. The team is made
up of software engineers, colour specialists and production printing specialists.
Each team is responsible for customer consultation, confirmation of the customer’s
requirements, rollout and implementation of the recommended solution, customer training
on the new product and continued after-sales support of the solution. With colour
moving into mainstream printing, colour specialists provide expert colour assistance,
support and advice to ensure customers get the most benefit from their colour devices.
In addition, production printing specialists focus on the installation and support
of the Konica Minolta production printing devices.
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Network Configuration
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Network installations present complex and time sensitive challenges.
The necessary skills are available to ensure Konica Minolta Professional Services’s
INFORMETA solutions fully integrate into a client’s existing or intended environment.
The server exchange team is responsible for setting the solution’s foundation through
extensive planning, preparation and by executing a smooth installation of Document
Accounting, e-Document Delivery and Document Content Solutions. The team’s vast
and detailed industry and product experience and knowledge means they provide the
highest level of support, ensuring the correct infrastructure and most stable solution
gets implemented properly the first time. The server team consists of network and
server specialists with Microsoft, Linux, Novell, MAC and Sun certification, ensuring
the best support available, countrywide.
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Migration Services
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Our migration services division assists clients
in migrating from outdated to upgraded equipment and solutions. Change brings fear
for organisations and employees alike. Konica Minolta Professional Services helps
eliminate these fears by providing a comprehensive migration service that has negligible
impact on the productivity of the organisation and its employees. Konica Minolta
Professional Services’ migration services include de-commissioning of old solutions,
commissioning of new solutions, providing back-up solutions during implementation
and using a phased approach to move the organisation from one solution to another
at an acceptable pace. Training is then provided on the new solution.
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