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Contract Managment
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Customer liaison
Analyse monthly management reports
Manage proposed solutions to meet and exceed customer expectations
Manage contractual requirements
Facilitate management meetings (e.g Steercom)
Regional
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Operations
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Site management
Help desk
Hardware/software maintenance and support
Paper/Consumable Management
Management Reporting(customer/internal)
User Interaction
SLA Management
Invoicing and Account Management.
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Implementation
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Project Management
Customisation
Transport
Installation
Integration
Migration
Customer Training
Hand over to Operations.
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Design
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Customise Document Solution
Design Proposed Solution
Costing of Proposed Solution
Design required IT Infrastructure
Project Planning.
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Analysis
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Document analysis
Financial analysis
Consumable analysis
End-user analysis
Determine costs of current scenario.
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Investigation
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Document workshop
System requirements
Financial audits- copier and printer contracts/ fixed asset register
Consumables audit – printer cartridges and paper purchases
End user audits – questionnaires
Floor plan layouts.
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Orientation
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Quick scan – potential outsource client
Clients requirements – client’s expectations
Overview – client’s current situation
Possible financial savings
No capital expenditure.
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