What is bizhub vCare?
Maximum Service - minimum effort ! An interactive information exchange between your devices and our service management system whenever high quality maintenance support is required.
Your Konica Minolta system is able to communicate with us directly using wireless GSM or GPRS technology, via Internet / email or fax connection whenever a problem arises.In simple terms: Before you even recognise a problem - we already know about it. Since the system sends us the details immediately, we are well-prepared to respond straight away, requiring no interaction from your side. Service at its best!
Any issues, including system errors, are automatically and accurately entered into our service management system, creating less workload for service controllers. Replacement notifications are directly transmitted to our technicians for immediate action.
Unlike other suppliers, bizhub vCare goes beyond a one-way system. Information can directly be obtained from your devices, too, enabling us to get metre readings on demand and check the latest status reports online. bizhub vCare actually encompasses six branded services, some of which are already available.
bizhub vCare enables us not only to keep track of a specific device's performance, but also to monitor maintenance trends for a range of equipment. Automatically fed back to manufacturers' R&D labs, this trend information helps evaluate overall equipment performance.Read more about bizhub vCare services or take a look at the bizhub vCare film.
Today’s digital world requires high quality and high-tech maintenance support. Konica Minolta has embraced this challenge, integrating new technologies into the customer service delivery process. And the result is bizhub vCare.
bizhub vCare is avaliable for the wide-ranging new generation of flexible and reliable, high-quality Konica Minolta bizhub devices.
... and for a wide range of older products of the Konica & Minolta family.
Browse our product pages and find out which bizhub meets your requirements.
Product information Multi-Functional Systems
Product information Laserprinter
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