Bidvest company, Konica Minolta South Africa’s expertise in document management has once again been highlighted with the awarding of a prestigious contract to provide an all-encompassing office automation solution to one of South Africa’s leading premium alcohol beverage companies, Brandhouse Beverages.
Brandhouse, a joint venture between three internationally acclaimed parent companies: Diageo, Heineken International and Namibia Breweries Limited, has over 60 service outlets across Southern Africa, many of which are in remote areas. According to Cape Town branch manager at Konica Minolta South Africa, Alten Hulme, the company invited suppliers to present specific solutions that would help it curb the excessive and careless use of its print, copy, scan and fax machines.
Konica Minolta South Africa introduced its Pcounter software, which helps businesses overcome the challenges of paper and other resource wastage from unproductive printing and copying and the ineffective use of colour for jobs where it is not needed.
“The software adds value by offering print and document accounting solutions for a wide variety of industries, achieving enhanced productivity and cost savings for customers. This enables clients to understand their current cost of printing and document management, optimise the use of existing devices, recover costs where possible, increase productivity by releasing a print job to the most appropriate device and minimise expenses through rules based printing,” says Hulme.
He adds that Konica Minolta South Africa’s service network of more than 60 branches and dealers illustrates that the company has the capacity to access, provide and service all of Brandhouse’s outlets, even the remote ones, thus minimising the risk of downtime, increasing productivity and user efficiency.
“Minimising downtime and increasing customer service at Brandhouse will also be assisted by Konica Minolta South Africa’s bizhub vCare, a software system, which was developed by Konica Minolta Business Technologies, Tokyo, Japan, and is designed to enhance customer care through efficient management of Konica Minolta multifunctional devices (MFP), such as print, copy, scan and fax, all in one system,” he says.
vCare, in short, notifies the Konica Minolta South Africa call centre of all service calls, toner refills and preventative service calls via e-mail. It also forwards monthly meter readings, thereby eliminating human errors when recording meter readings.
“We are proud to have been awarded the Brandhouse account and confident that we will, through careful planning and a client-oriented mindset, drastically minimise costs and improve the customer experience for Brandhouse,” concludes Hulme.
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