Bidvest Group company, Minolta South Africa, has introduced a web based printing and copying job submission system, RAP System, which is targeted at high-volume print environments such as in-house print rooms, Print for Pay copy shops, commercial printers and data centres. Minolta Integrated Systems Information Exchange (MiSix) product manager, Mohammed Vachiat, says corporate users do not always have a full understanding of the functionality of all the devices in their print rooms. “RAP empowers its customers with information about the availability of printing resources within their corporation and prevents unnecessary and expensive outsourcing of print jobs,” he says.
When logging into the RAP System via the Internet, users receive a job ticket and can specify the number of copies, format, type of finishing (booklet, binding, trimming) and what department the job needs to be delivered to. The user then attaches the files to be printed to the job ticket. They will be able to preview the job in pdf before confirming it. Vachiat says the system allows Pay for Print and data centre printing services to deliver a higher level of customer service. “If the printer has an RAP System in place, customers simply log onto the Internet, fill in a job ticket, preview their documents and approve a quotation for the job. They can either collect the job or request delivery,” he says.
The RAP System allows users and customers to continue communicating with each other throughout the printing process. “This is important, particularly in instances where further clarification on a job is needed,” says Vachiat. Minimum hardware requirements for installation of a RAP server include a Pentium 4 2.8GHz, 512MB RAM, 160GB HDD, TCP/IP Network and an Internet connection. Operating system requirements include a Windows 2000 Professional / Server, Windows XP Professional or Windows 2003 Server.
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