With the introduction of digital technology, KMSA has propelled the office automation industry into the world of IT. Konica Minolta MFP products are fully integrated with IT technology resulting in a dynamic shift from hardware sales to client customized solutions. As the \principal importer and distributor of the award-winning range of Konica Minolta Bizhub, digital multifunctional devices, laser printer and fax machine office accessories, KMSA is the leading business solutions provider throughout South Africa, Namibia, Malawi, Botswana and Swaziland. The head office of KMSA is located in Johannesburg and the nationwide distribution network is supported by 14 branches and 43 dealerships. KMSA (Konica Minolta South Africa) is fully owned and operated by the Bidvest Group and operates with a system of consultative business partnering. The group is able to provide clients with integrated management solutions through pre-sales analysis and the client requirements, audits to sales, installation, ongoing onsite technical and software management, together with the supply of fax machine, MFP and other consumables and spare parts.

The various divisions of KMSA focus on delivering a significant edge in speed and efficiency with its exceptional Konica Minolta products and support services. The Bestsourcing division of KMSA allows clients to utilize the most up-to-date print technology, such as fax machine and MFP machine products, and apply industry best practice standards. With the Bestsourcing solution Konica Minolta South Africa becomes the subject matter expert (SME) and assumes responsibility for the hardware as a Technological Partner, and this service will include onsite management, technical and software support. This division of KMSA implements the client's specific print policies and improved control which leads to increased productivity and a significant reduction in document creation and operating costs. The Konica Minolta team comprises of IT professionals who specialize in combining proposed products and solutions with the client's existing infrastructure. Additionally, the team assists the Konica Minolta fax machine sales force with proposals and implementation training together with management and support of a wide range of software and hardware solutions. Konica Minolta Professional Services is the division concentrated on technology solutions, services and education and sets the standard for office automation service delivery and solution provision.

The biggest differentiator in the KMSA market leading edge is the development of the Professional Services division. KMSA indicates that office automation is a vital ingredient of a successful organization and the application of right fax machine solution will free workers to focus on decision-making. The KMSA technology division, along with the Konica Minolta service engineers, ensures that customers receive superior after-sales support for their newly acquired fax machine and MFP items. Konica Minolta South Africa has developed a unique device which incorporates multiple devices into a single sophisticated unit called the Bizhub. KMSA advises that the Bizhub radically altered the way people do business and significantly changed the customers' expectations of MFP and fax machine office equipment. Each Konica Minolta branch and dealer provides sales, help desk, copier and fax machine products and software and technical support.